Within the medical industry, a quick and accurate answering service is crucial and can mean the difference between life and death. With services ranging from prescribing the correct medication to providing proper diagnosis, an answering service for doctors office must be equipped to provide reliable treatment information. A patient should expect the same professionalism from those on the phone as they would from visiting your office. If you are considering reception services, it is important to understand how they can help your practice.
How an answering service can help
The best answering service for doctors office companies have the bandwidth to assist medical facilities of all sizes and can help your practice as follows:
One of the best aspects of utilizing an answering service is they can assist with managing appointments using your implemented software. This includes scheduling, changing, confirming, and reminding clients of their appointments with full visibility from your staff. This precise organization helps prevent miscommunication between patients and your practice.
Using highly-trained agents, you can tailor your answering service to deal with emergencies using your determined criteria and have the call dispatched to the proper member of your staff based on the details. Information will be transferred to on-call staff via email, text, pager, or phone call, with extreme emergencies being transferring directly to eliminate lag time.
Offering 24-Hour Answering
The greatest benefit of an answering service is 24-hour availability. Medical issues and emergencies do not follow a timeline, so representatives need to be available around-the-clock, every day of the year. If your patient has a question at 3 AM, they can simply call your office which will be managed by the reception service.
Maintaining a professional image is critical to retaining patients and following industry best practices. The answering service for doctors office will respond with greeting and rapport that best suits the needs of your practice. This is a highly customizable option that is the backbone of customer service interactions.
Since you will be hiring an outside service to manage incoming calls, there is no need to pay for extra secretarial staff to work overnight shifts. This eliminates the financial requirements of salary, bonuses, health insurance, and extra phone equipment. Also, your answering service will follow all HIPAA laws to protect sensitive patient information. Furthermore, when you work with a reception service, you are only paying for operator time thus saving money.
Utilizing an answering service for doctors office offers an excellent alternative to hiring extra staff that is not needed. As your business grows, you will gain new patients and can scale the reception service to meet your growth needs. Now that you have a clearer picture of the vast benefits, it is time to take the next step!